Answers to Common Questions about Tswin


I launched Tswin and viewed a pub card. All the data for the year is gone! What happened?

The default view for publisher cards displays the current service year, like the actual cards, which in October will contain only September data. To view other months, click the button in the lower left corner of the publisher card dialog.


How can I install an updated version without losing my data?

Updates for TSWIN consist of 2 new files, TSWIN.EXE and TSWIN.HLP.  These are packaged into a setup file named SUTSWIN.EXE.  The simplest approach is to execute SUTSWIN.EXE and allow it to replace your older versions of these 2 files with the new ones.  This will not disturb your data files.  If your old version is located at C:\TSWIN you can accept the defaults when running SUTSWIN.EXE.  If it is in another location you will need to enter that path when SUTSWIN.EXE asks for the location.  It is good practice to make a backup copy of your program and data files before installing any update.

Step by Step instructions


Are there any special considerations when running Windows Vista or Windows 7?

Yes. Although nothing special is needed to run the Tswin program with Vista or Windows 7, the help file included with Tswin depends on a Windows system file named WinHlp32.exe. Beginning with Vista, this file is no longer automatically included with Windows. To use the Tswin help system with Vista or Windows 7, you will need to download and install WinHlp32.exe. It is available free of charge from Microsoft. Copy one of the following links into your browser's address bar:

For Vista:
go.microsoft.com/fwlink/?LinkID=82148.

For Windows 7
www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=258aa5ec-e3d9-4228-8844-008e02b32a2c

For Windows 8
http://www.microsoft.com/en-us/download/details.aspx?id=35449

For Windows 8.1
http://www.microsoft.com/en-us/download/details.aspx?id=40899


How do I move the TSWIN program with data to a new computer?

All that is necessary is to copy the entire TSWIN folder onto the new computer. No installation routine is needed. Some possible methods are:

Zip up the TSWIN folder on the original computer and attach the zip file to an email. Open the email on the new computer, detach and unzip the TSWIN folder to drive C: Create a shortcut to TSWIN.EXE inside the folder. Ideally the folder should be C:\TSWIN.

Copy the entire TSWIN folder to a floppy disk or USB device. On the destination computer, copy the TSWIN folder to drive C: Create a shortcut to TSWIN.EXE inside the folder.

Use your CD burning software to copy the TSWIN folder to a CD. On the destination computer, copy the TSWIN folder to drive C: Use Windows Explorer or the ATTRIB command to remove the Read-only attributes from the TSWIN folder and all files inside. This step is usually necessary when a CD is involved. Finally, create a shortcut.

If you are not sure where your TSWIN folder is located on the original computer, launch TSWIN and click the yellow question mark. The 'Directory' box contains the path to your TSWIN folder.


Is the new publisher card format supported in TSWIN?

Versions 5o and later support the new cards. Use the Long Name button to enter mobile phone numbers. TSCARD2 can be used to print headings for the new cards.  


Are the new meeting arrangements supported in TSWIN?

Versions 6a and later support the new arrangements. The meeting attendance fields for the Theocratic Ministry School have been replaced with Congregation Bible Study fields.  


TSWIN crashes on exit and/or fails to print. Can AOL software cause this?

Yes, AOL antispyware software will prevent TSWIN from operating correctly. Here are some possible solutions:

Go to: AOL Safety & Security Center screen Click on Tools (pull down menu) - Select Program Permissions Click on "Add" at bottom of screen - On "Select Program Screen" find and click on tswin.exe and it will be added to list of programs that are allowed by the spyware program.

or

Open the AOL Safety and Security Center and remove the check that enables Antispyware. Apply that change and close the safety center. Next right-click My Computer and select Manage. Select the Services item in the left hand list and search the right-hand list for CA Pest Patrol Realtime Protection Service. Open it's properties and change startup to Manual. Reboot your computer and check the Services again to verify that CA Pest Patrol Realtime Protection Service is NOT running.

or

Uninstall all AOL software. Inspect the Services dialog to verify that no AOL software is running especially CA Pest Patrol Realtime Protection Service.


How can I e-mail reports?

The Missing Reports list can be copied to the clipboard for inclusion in an e-mail.  A good way to e-mail any of the other reports is to install a 'print to pdf' driver.  This software acts like any other printer except that instead of printed output, it creates a pdf file containing the output.  Thus, anything that can be printed in TSWIN can be attached to an e-mail.  


My new computer doesn't have a floppy disk drive.  How can I run without storing my data in the computer?

The best solution is a USB flash drive.  They are also called jump, thumb, pen, keychain etc drives.  Select the smallest capacity you can find for TSWIN.  You need less than 2 megabytes to run TSWIN.  

Install the TSWIN program on the flash drive.  Copy all the files that were stored in the root of the floppy disk into the TSWIN folder on the flash drive.  Then launch the program and set the Data Directory option to Current Drive and Directory.  

Some have asked about CDRW devices.  With some systems it may be possible to run TSWIN directly from CDRW media, but it is not possible in all cases.  A USB flash drive is a better choice.


What do I need to do to see my data in TSCARD?

Install TSCARD into the Directory that contains TSWIN.

Set the Data Directory option in TSCARD to match that of TSWIN. All your TSWIN data will then be available in TSCARD. 


What precautions are necessary when changing the location of my data or sharing the files with some one else?

The Data Directory option merely defines the location where TSWIN will look for existing files and store any changes.  Changing the Data Directory option does not move any existing files and will not back up your data.  Before making a change to the Data Directory option, you will need to first remove any existing data files in the new location and copy all existing files from the old location to the new one.  

Similarly, when sharing files, the entire TSWIN folder should be transferred to an empty folder.   Problems can arise if all the files from C:\TSWIN on computer A are copied to C:\TSWIN on computer B when C:\TSWIN on computer B already contains some files.  You should verify the new location is empty before copying the files into it.


Does TSWIN support hour fractions for some publishers?

You will need Version 5 or later to enter fractions of hours.  It can be downloaded from this site.  Use the decimal key to enter fractions.  

.25 = 1/4 hour    .5 = 1/2 hour   .75 = 3/4 hour


How can I make a backup copy of my data files?

From inside TSWIN click 'Help', 'Index', 'How to.. Back Up Your Data'  for detailed procedures.


How can I exclude those who report zero hours from the No Time Report?

Enter a remark such as 'Zero Hours'.  Any remark will exclude the publisher from the 'Missing Reports' List.


Regular Pioneer designations are lost from month to month

This is caused by not clicking the Initialize button at the start of each month's posting.  Several important monthly housekeeping chores are accomplished with the Initialize button including carrying regular pioneers forward.


When I print reports available in the 'View' menu, the font is too small.  

This problem usually appears with a new printer or computer.  Click 'Settings', 'Printers' and examine the properties for your printer.  Locate the 'Spool data format' setting.  This is usually under the 'Details' tab in 'Spooler settings'.  Set the Spool data format to EMF, not RAW. Also, any printer settings should be adjusted before launching TSWIN. Changing printer resolution while TSWIN is running may result in tiny fonts.


How are publishers grouped in the Address and Phone Lists?

Publishers with the same telephone number are grouped together if one of them is designated a family head.  Only one person at a given telephone number should be marked as a family head.  If you have more than one family group with the same phone number, you will need to add some character to the phone number to create unique phone numbers for each family.  For example:  937-3456 and *937-3456.  In this case you could assign a family head to each phone number to create two groups if desired.  If you prefer not to have the lists grouped, do not designate any family heads.


Unable to access publisher data on the floppy disk

For TSWIN to read data from the floppy disk, the data must be in the ROOT of the floppy, not a subdirectory.  The Data Directory Option must be set to the proper drive.  When data is stored on a diskette, it becomes especially important to make regular backup copies of the diskette.  This is because the read/write heads in a diskette drive actually contact the disk surface.  This means that the diskettes will eventually wear out.  The diskettes and heads will over time get dirty.  Make regular backups to protect your data.  The DISKCOPY command can be used to duplicate a diskette as outlined in the help file.


Version 3.0 or later is unable to read data from a previous version.

Versions 3.x and 4.x of TSWIN perform a one time conversion of data from previous versions in the following way: If the file TSDATA.BIN is not present, the program will open the old DATA.BIN file, convert it and create a TSDATA.BIN file. A problem can arise in the following situation: The program is run without any old data and an empty TSDATA.BIN file is created. Then when the old data is copied to the directory, the program will read the empty TSDATA.BIN and ignore the valid DATA.BIN. The solution is to remove the empty TSDATA.BIN file and force a new conversion. If this is done, you should also remove TSINACT.DAT and TSMOVED.DAT if they are present.

A similar conversion is done when Version 5 is installed except the new file names are TDATA.BIN, TINACT.DAT and TMOVED.DAT.


TSWIN will not accept my password.

The password is case-sensitive. Check the caps lock key.


How does TSWIN handle special pioneers?

Special pioneers are included in the 'Total Publishers' figure where this refers to all publishers including pioneers.  

They are not included in the Report to the Branch since they report directly.


How can I enter time or run reports from previous months?

Start the program, Click 'Post Reports' and change the month, click Continue. Exit the 'Post Reports' routine. If you intend to post time for this month, Use the Edit Publisher screens to indicate all the ones who were regular pioneers during that month. Use the Auxiliary Pioneer screen to indicate auxiliary pioneers for that month. Then post all the slips for the month. Exit with a save. Each time you run the program, you can change the working month by entering the 'Post Reports' routine. This opportunity is only available the first time you enter 'Post Reports' during a session. To change the month again, you need to exit and restart the program. Keep in mind that the analysis reports for a previous month may not be identical to what was run during that month. This is because all reports are based on the current make-up of the congregation, not its composition in the past. It is probably a good idea to file a printed Congregation Analysis Report for each month in case you need data from previous months.


How can I add ones who have been inactive for over a year?

The best time to do this is just prior to initializing a new month for time collection.  Start the program, Click 'Edit Publishers', 'Add Publisher'.  Fill in the form and click OK.  When the status dialog appears, click the 'Irregular transfer from another congregation' button, click OK.  On the main panel, click the 'Inactive' button.  Select the publisher from the right-hand list and click 'Transfer to inactive'.  Select the month that you will shortly initialize for collection, and click OK.

After you initialize the month for report collection, the program will handle the person as if they became inactive 1 year ago.


I installed the program on a new computer.  Each time I start the program, I get a little yellow exclamation mark with an OK button.  I click it 4 times and it goes away.  The program appears to work fine after that.

This will happen if your computer has no printers installed.  Click 'Start', 'Settings', 'Printers' and use the 'Add Printer' dialog to install your printer.  


I installed the program on a new computer running Windows XP.  Each time I start the program, I get an error message and cannot continue.

This can happen if your computer running Windows XP has no local default printer installed.  Click 'Start', 'Settings', 'Printers' and use the 'Add Printer' dialog to install your printer.  Set it as the default printer.  A local printer does not have to be physically present, just installed in the 'Printers' dialog and set as default.


Can I start posting reports before the end of the month?

Yes, but some care is needed.  The program will select the preceding calendar month as the active posting month by default.  For example if you decide to post reports on April 30, the program will suggest March as the working month.  Be careful NOT to select the March posting by mistake.  Use the 'Collecting Reports for Month of' combo box to change the working month to April, then initialize the April posting.  Then post in the normal way.  After May 1, the program will default to April as the active month.  Also, be sure that you have generated all the reports you need for March before starting the April posting.  


I accidentally (a) deleted a publisher (b) initialized the wrong month (c) did something else I didn't intend to.  How can I recover?

No changes are written to disk until you either exit the program answering 'Yes' to 'Save Changes?' or click 'File', 'Save' (the diskette button).  If you realize you have erased something by mistake, you should immediately exit the program answering 'No' to the 'Save Changes?' box.  When you restart the program you will have your old data.  Of course any intended changes you made during the aborted session are lost along with the accidental ones.


How do I delete a field service group?

Groups must be numbered consecutively, (no gaps).  Suppose that you have 6 groups and you need to delete Group 3.  You could proceed as follows:

(1)  Use the 'Edit', 'Publishers' dialog to assign the publishers that were in Group 3 to one of the remaining groups.  Verify that Group 3 contains no publishers.

(2)  Use the 'Edit', 'Publishers' dialog to assign all publishers from Group 6 to Group 3.  Verify that Group 6 contains no publishers.

(3)  Use the 'Edit', 'Field Service Groups' dialog to copy the overseer from Group 6 to Group 3.  Then clear the information in Group 6.

This will leave you with 5 groups numbered 1-5.  


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